Terms of service

Terms and Conditions

Last updated: June 2026

Welcome to Sonali. By accessing or purchasing from our website at www.sonali.com.my or our Shopify store, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. About Us

Sonali is a Malaysian fashion retailer specialising in Indian and Bollywood-inspired clothing and accessories for women, men, and children. We operate physical showrooms at:

  • Brickfields, Kuala Lumpur
  • Prai, Penang

Business Hours: Monday to Sunday, 10:30 AM to 7:00 PM Phone: 03-2273 2273 Email: sonalifashion1994@gmail.com

2. Acceptance of Terms

By visiting our website, creating an account, or completing a purchase, you confirm that you have read, understood, and agreed to these Terms and Conditions, as well as our Privacy Policy and Return and Refund Policy. If you do not agree, please do not use our website or services.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued use of the website after any changes constitutes your acceptance of the revised terms.

3. Products and Availability

  • All products listed on our website are subject to availability.
  • Product images are for illustration purposes only. Colours may vary slightly due to photography lighting and screen display settings.
  • We carry a wide range of Indian wear including Punjabi Suits, Salwar Kameez, Saree Blouses, Kurta Sets, Jippas, Gowns, Co-Ord Sets, and more, as well as accessories and home decor items.
  • We reserve the right to discontinue any product or limit quantities at any time.
  • Prices displayed are in Malaysian Ringgit (RM) unless otherwise stated and are subject to change without notice.

4. Orders and Payment

  • By placing an order, you are making an offer to purchase the selected products at the stated price.
  • We reserve the right to accept or decline any order at our discretion.
  • Orders are confirmed upon receipt of successful payment.
  • We accept payment via Visa, Mastercard, and JCB. All transactions are processed securely.
  • You are responsible for ensuring that the payment and shipping details you provide are accurate and complete.
  • In the event of a pricing error on our website, we reserve the right to cancel the affected order and issue a full refund.

5. Pricing and Promotions

  • All prices are listed in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless stated otherwise.
  • Promotional prices and special offers are valid only for the stated period and while stocks last.
  • Discount codes or promotions cannot be applied retrospectively to completed orders.
  • We reserve the right to withdraw, amend, or extend any promotion at any time.

6. Shipping and Delivery

  • We ship within Malaysia using Pos Laju and other courier services.
  • Estimated delivery times are provided at checkout and are for reference only. Delays due to courier handling, public holidays, or unforeseen circumstances are beyond our control.
  • All parcels are packed in Pos Laju flyers or appropriate packaging to protect your items during transit.
  • A tracking number will be provided once your order has been shipped.
  • Sonali is not liable for delays, loss, or damage caused by the courier once the parcel has been handed over.
  • For full details, please refer to our Delivery and Shipping Policy.

7. Returns and Refunds

All products sold by Sonali are not eligible for return or refund unless they arrive with a quality defect or an error in fulfillment. We do not accept returns due to change of mind or incorrect size selection.

7.1 Damaged Parcel on Arrival

If your parcel arrives in poor condition upon delivery:

  1. Do not allow the courier to leave.
  2. Take a photo of the consignment note and the parcel.
  3. Do not sign to accept it. Request that the courier return it to us.
  4. Send the photos to our customer service team. We will dispatch a replacement within two (2) working days.

7.2 Defective Product Found After Opening

If you discover a defect after opening the parcel:

  1. Take a clear photo of the defective item.
  2. Contact our customer service team within 48 hours of receiving your order.
  3. We will arrange a replacement or compensation within two (2) working days upon verification.

7.3 Wrong Item Received

If the item received does not match what you ordered:

  1. Take a photo of the item received.
  2. Contact our customer service team.
  3. We will arrange for the correct item to be sent to you once the wrong item has been returned, within two (2) working days.

For all return and defect enquiries, please contact us at:

8. Size and Fit

  • Our products are available in a range of sizes. Please refer to the size guide provided on each product page before purchasing.
  • We recommend reviewing measurements carefully as we do not accept returns due to sizing issues unless the item received differs from the size ordered.
  • If you require assistance selecting a size, please contact us before placing your order.

9. Intellectual Property

All content on this website, including but not limited to product images, photographs, text, logos, designs, and graphics, is the property of Sonali or its licensors and is protected under applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or use any content from this website without our prior written consent.

10. User Accounts

  • You may be required to create an account to complete a purchase.
  • You are responsible for maintaining the confidentiality of your account login details.
  • You are responsible for all activity that occurs under your account.
  • Please notify us immediately if you suspect unauthorised access to your account.
  • We reserve the right to suspend or terminate accounts at our discretion.

11. Accuracy of Information

We make every effort to ensure that product descriptions, prices, and other information on our website are accurate. However, we do not warrant that all information is error-free, complete, or current.

If a product is listed at an incorrect price or with incorrect details due to a typographical error, we reserve the right to refuse or cancel any order placed for that product.

12. Limitation of Liability

To the fullest extent permitted by Malaysian law:

  • Sonali shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
  • Our total liability for any claim arising from a purchase shall not exceed the value of the order in question.
  • We are not responsible for any loss or damage resulting from delays, errors, or interruptions in our website or services.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Please review our Privacy Policy at www.sonali.com.my/about/privacy-policy.

15. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Sonali Fashion Phone: 03-2273 2273 Email: sonalifashion1994@gmail.com Business Hours: Monday to Sunday, 10:30 AM to 7:00 PM

Showrooms:

  • Brickfields, Kuala Lumpur
  • Prai, Penang

These Terms and Conditions apply to all purchases made through our Shopify website. By completing your purchase, you confirm your agreement to these terms.